3D Animations Improvements in Mobile view as welll as instructions on how to use when asests are within size range. I have followed the documentation and still no asset showing

Feature Requests
1

If you look at the BricksForge website on safari on mobile, you can clearly see the state of the 3D animations of BricksForge. I am sure this is not how it was intended to be and in 2026 this is unacceptable for any website. Please make it usable. This was the feature I bought this plugin for. Pretty disappointed.

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2

Hi, thanks for the honest feedback — and sorry for the frustration.

Regarding the 3D animations on mobile: the 3D Model element is currently primarily designed and optimized for desktop. Real-time 3D rendering on mobile devices is generally a tricky trade-off — it’s demanding on the GPU and battery, and on many phones it can hurt the overall performance and smoothness of the page more than it adds. That’s why mobile hasn’t been the focus of the current implementation, and why we’d often even recommend simplifying or disabling heavy 3D scenes on smaller devices. That said, we take your feedback seriously, and we’ll be looking at how we can optimize the mobile experience in the future to offer more possibilities there.

Regarding your model not showing up, a few things to check — these are the most common causes:

  1. Open the browser console (on desktop) and check for a 404 or another error when the page loads. If the model file fails to load, the element currently fails silently — nothing is displayed and no message appears.
  2. If you uploaded a ZIP file: the .gltf/.glb file must be located at the root of the ZIP archive, not inside a subfolder. If the ZIP contains a folder which then contains the model, the file won’t be found and nothing will render. The safest option is to upload a single, self-contained .glb file directly (no ZIP needed).
  3. The model may be loading but appear extremely small. The default camera sits at Z position 300 with a model scale of 2. Many glTF models are only about 1 unit in size — at that distance they’re barely a few pixels. Try increasing the Scale X/Y/Z values significantly (e.g. 50–100) or reducing the camera’s Position Z, and check again.
  4. Note that the element renders on the frontend after the page has fully loaded — make sure you’re checking the actual frontend, not only relying on the builder preview.

If it still doesn’t show after checking these, could you share the URL of the page and, if possible, any console errors plus the model file (or its format/structure)? Then I can take a direct look.