Hi,
I have created a Brickforge form for service requests. When clients send emails via this form, their requests land in the same email thread, and I do not receive separate email threads in my inbox.
Could you help me solve this issue?
Regards,
Sharif
I guess that’s a support ticket for your email client. Bricksforge is just sending emails in a generic way and it’s not responsible for handling where in the email client the email is showing 
Dear Daniele,
The email client is Gmail and when I was using Fluent Form, everything was fine but when I reomved Fluent Form and used Bricksforge instead, the problem is occuring. If it is related to email client then why the Fluent Fomr was able to send separate emails but Bricksforge can’t do it.
Regards,
Sharif
We are using wp_mail, which relies on WordPress’s default email handling through PHPMailer.
By default, we don’t add any special headers like In-Reply-To or References that control email threading. Whether emails are grouped or shown separately depends entirely on the recipient’s email client.
Since we are not modifying these headers, we can’t influence how the client displays the messages — that’s beyond what wp_mail allows us to control.
If it worked differently with Fluent Forms, that’s likely just coincidence or due to how the email client handled those specific messages at the time.