Looking for an explanation for Pro Form notifications

Docs
#1

Hi @Daniele,

My client told me he can’t send with his form on his website (built with a Pro Form). He gets the message: “The cookie check failed” (“Die Cookie-Prüfung ist fehlgeschlagen”) whether in Chrome or Safari. No problems from his iPhone (and no problems on my end).

I found nothing in the documentation about this issue. I have also never experienced it. Do you have any explanation or is there any official (browser?) documentation about this and how to fix it?

Thank you very much!

Kind regards,
Heiko

PS: Happened on this website: Thüringer Grillbuffet in allen Formen – mit Fleisch, vegan und vegetarisch

CleanShot 2023-11-17 at 12.15.12
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#2

Do you have WP_Debug enabled? This could cause issues for ajax processes. Also, you could ask your client to clear the cache. I can’t find issues there.

Also, I never saw this error message. It’s not a part of the Bricksforge code. Seems to be a generic WordPress error message when trying to write to the database or something…

1 Like
#3

Daniel - I have the same issue. Happened a few weeks ago and then updated all plugins, all worked. Now I got the same message from my client.

@Heiko - are you by any chance using Complianz.io for your GDPR? I think this might be causing the issue but not sure either

#4

Hi @Daniele,

thank you for the quick answer: I had WP_Debug activated (didn’t know). I turned it off now. And will also ask my client to clear his browser caches.

Thank you for your help as always :pray:t2:

Kind regards,
Heiko

CleanShot 2023-11-18 at 10.55.03

#5

ScottC - thanks for the question and the idea! I don’t use it there though. I only use [Pirsch.io] (Cookie-free and Privacy-friendly Web Analytics - Pirsch Analytics).

Fingers crossed that we can find the cause and fix it! :+1:t2:

#6

I removed the form for now and used FluentForms Pro because my clients was losing reservations which aint cool. Not saying that BF is the issue though but even when I deactivated some plugins the issue remained. It’s also very hard to find why this happens because just a few days ago all was fine. 11 November the last reservation arrived properly.

#7

Hmm…How to: Fix “Cookie check failure” or “Cookie nonce invalid” | Meow Apps

I see that caching could cause exactly such issues. Each site refresh generates an unique nonce for security reasons. If its cached, the nonce will be invalid. So I would check the caching configuration here :slight_smile:

1 Like
#8

Thank you, @Daniele! I’ll check back with WP Fastest Cache whcih I use there.

And I saw this post on Wordpress.org - so (if I understand right): if we’ll find a way to set the “Cache Timeout” we’d be fine:

CleanShot 2023-11-22 at 11.56.53
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#9

In my opinion, those nonce should be validated differenty, and never hardcoded directly into the html response at every refresh, because you loose the ability to cache the document and avoid php execution if you know your content is not changing

#10

That’s the way nonces are working: Nonces | Common APIs Handbook | WordPress Developer Resources

#11

How is contact form 7 handling this?

as i’ve never had an issue caching the document root and sending the emails from their forms

Is there a way to override the check?

we could implement other security ways without being obstrusive with the overall performance

#12

No, and I would definitely not recommend it to prevent Cross Site Scripting. The way to go here would be to adjust the caching lifespan. Nonce tokens are valid for 12 hours. Setting the cache lifespan to 10 hours or less should make sure to always have a valid nonce.

Check a post of WP Rocket for further informations: