Pro Forms & E-Mail Designer: Confirmation e-mails don't get delivered

[mr.matt.eastwood]

Hello Bricksforge team!

On sn-translations.de, confirmation e-mails don’t get delivered to people who fill the contact forms. The recipient’s e-mail address is not passed through to the server. You can try this form:

Order your Translation here » SN-Translations

The e-mail field has the following ID:

That ID is set in the template, which is built in the E-Mail Designer:

Here’s the response from Brevo’s SMTP server, as reported by FluentSMTP:

You can see in FluentSMTP’s log that the recipient field for the confirmation is blank:

What to do? Feel free to log in and take a look, you can find the login data in my previous bug report:

https://forum.bricksforge.io/t/serious-privacy-issue-files-sent-through-pro-forms-land-in-media-library-search-engines/3978/9

Thanks, and kind regards,
Matt.

EDIT: for context, this used to work until I recently discovered, while troubleshooting another issue, that I had left the recipient field in the confirmation templates empty by mistake. After filling in the form field ID, this has now stopped working altogether, regardless of whether there’s anything in the template’s recipient e-mail field or not.

[Daniele]

Hey Matt,

could you try to use underscores instead of dashes? For example, your_email instead of your-email. Please let me know if that makes a difference

[mr.matt.eastwood]

Hello Daniele!

I tried this with the exact same result:

[mr.matt.eastwood]

Hi Daniele,

Do you have a suggestion about this one?

Thanks,
Matt.

[edifyweb]

I was having the same issue yesterday and found the solution to be as follows:

1. Leave the “Send To” field in the email designer blank so it uses the default.
2. Set the “Sent to email address” in the confirmation email settings in the form itself to the email variable.

This worked for me. Hope it does for you too.

[mr.matt.eastwood]

Man, you rock. That did it! Thanks so much.