Proform richtext ACF repeater bug on frontend edit

Bug Reports
1

:information_source: General Information

Bricksforge Version:
3.0.7

WordPress Version:
6.8.1

:floppy_disk: Server Information

PHP Version:
8.2.28

Web-Server:
IIS

:page_facing_up: Description of the Issue / Request

Bricksforge Richttext field for frontend edit of ACF repeater not getting applied or saved. And most of the time not loaded at all.

:repeat_button: How to Reproduce

Provided video with steps + login

Steps to Reproduce:
[sensitive]
edit page: Edit - Campingresort Hinterstoder
page where edits should show: FAQ - Häufig gestellte Fragen - Campingresort Hinterstoder

[/sensitive]

:key: Login Credentials

[sensitive]

Password for edit page
Camp123#!

User/Email: bricksforge
Password: Nw^3hWVcO#JAdPTNG6o2r(FM
[/sensitive]

2

Thanks for reaching out!

I’ve now tested this around 30 times and the editor was displayed every single time. Could you please check if you might have any browser add-ons installed that could interfere with it?

Also, please try switching to one of the two alternative Rich Text Engines (Flat Toolbar or Tooltip based). These options are generally more stable and are our preferred providers anyway. Let us know if that solves the issue for you :blush:

Kind regards

3

hey, tried in wavebox (chromium) + incognito and in Firefox. Both were / are not working here. Same for both editors you mentioned, no matter if incognito or not.
The bigger problem, client facing same issue and is far away from any tech exp. :slight_smile:

If you need any other infos, another video showing with both other editors, let me know. Happy to provide.
Best, Florian

6

Hey :slight_smile: I asked the team and we tested it on several computers, and for everyone the field is always displayed and there is never a case where it is not shown. :thinking:

In a case where its not loded, could you check the console for any javascript errors and share the logs with us? This would help to find the cause :slight_smile:

Thanks very much!

7

will do. problem is still my client. i am sorry i face this issue and same for my client. very nice it works everywhere for you.

will try to check console but pretty helpless now cause i don’t know how to explain this to my client.

thanks anyway

8

I understand you. The problem is: as long as none of us can reproduce this issue – not even on your site – there’s literally no approach we could try without actually seeing the error in action.

Maybe things will become clearer once we have some logs. Feel free to reach out with those, and if they help identify the issue, we’ll fix it asap :slightly_smiling_face:

9

still not working. no chacne. client is ranting hard. do you plan to help?

10

logs, what logs do you mean, can you give more precise infos so i can provide the requested logs to solve this issue. (which still is a massive one here)

11

well sensitive not working in comments. delete video…

12
  1. Sensitive should work everywhere. For example: [sensitive]This is sensitive.[/sensitive].
  2. Would it be possible to share some more details so that other users can understand the problem?

If I am understanding correctly, you have an ACF repeater field with a WYSIWYG subfield mapped to a Pro Form Rich Text field in a Repeater Form field?

13

no - not working - will send mail ticket now and continue there.

14

Okay.