Refund Request for Automatic Renewal

Miscellaneous
1

Hello Bricksforge Team,

I hope you’re doing well.

Today I noticed that my Bricksforge subscription was automatically renewed for USD 59. Unfortunately, I didn’t realize the renewal date was approaching.

I completely understand that the renewal was part of the subscription terms. However, I haven’t actually used Bricksforge during the past year, and I’m currently going through a difficult financial situation. The charge came as an unexpected expense.

I was wondering if you would consider making a one-time exception and issuing a refund for this renewal. I would really appreciate it.

If possible, I’d also like to cancel the subscription so it won’t renew automatically in the future.

My account email is:
gastonytier@gmail.com

Thank you very much for your time and understanding. I truly appreciate your consideration.

Kind regards,

Gastón

2

Hi Gastón,

thank you for reaching out, and no worries at all — I completely understand the situation.

Since this is a billing matter, we’ll handle the details privately: I’ll follow up via email to the address linked to your account (the one you mentioned). We’ll make sure the automatic renewal is turned off so you won’t be charged again, and we’ll sort out the refund request for this renewal directly with you there.

Best,
Daniele